Refund policy
At Elegance That Fits, your satisfaction matters to us, and we strive to ensure every order meets our standards of quality. Please carefully review our updated return and exchange terms below:
All Sales Are Final
We do not offer refunds or accept returns for any reason other than a damaged or defective item.
Exchanges Only for Damaged or Defective Items
If your item arrives damaged or defective, you may request an exchange only.
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Contact us within 3 days of delivery at elegancethatfits@gmail.com.
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Provide your order number, photos of the item and packaging, and a brief description of the issue.
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Once the return is approved and the damaged item is received, we’ll send you a replacement of the same or greater value.
Return Shipping Costs
Customers are responsible for all return shipping costs, unless the return is due to an error on our part (e.g., receiving the wrong item).
No Refunds or Exchanges for Non-Defective Items
We do not issue refunds or accept exchanges for reasons such as size, style preference, or change of mind. Exchanges are only granted for items that are confirmed to be defective or damaged upon arrival.